Website and Content

This website www.outside-catering-hire.co.uk is a trading name of the Christian Faversham Group. All goods therein are offered under the express understanding that the items shown are only available whilst not out on hire. Hire estimates are given 24hrs a day via this website. To secure hire items please confirm your booking with a deposit or full payment at your earliest opportunity.

“Our company is committed to eliminating the five most common bacteria; Salmonella, Listeria, E coli 0157, Campylobacter and Clostridium perfingens, which can be present on hired catering items as a result of poor hygiene, inadequate high temperature commercial dishwashers, or cross contamination”.

Deposit

Catering, equipment hire, marquee hire, and staff supply are booked on the strict understanding that a deposit is required in advance to allocate and book you order. Remaining balances are due two weeks prior to the event. Any outstanding balances after the event will attract a late payment surcharge of 2.95% per month or part thereof.

A deposit of the order value is required to confirm your order and will be returned within 10 - 14 working days of return of the hired items. Please ensure you have booked cleaning service if required. Alternatively ensure that hired items have been cleaned properly prior to returning back to Outside Catering Hire. If hired items are contaminated on return, then a cleaning charge will be deducted from your deposit.

The deposit is doubled for Hire items that customers wish to collect, any damaged whilst on hire should be claimed via their "Goods in Transit" insurance or similar.

Washing Up Service

Visitors using our website to obtain quotes or orders may request a price with or without Washing up Service. It is essential for us that all hire items reach customers in immaculate condition. Cutlery and silverware must be washed or rinsed after use even if washing service agreed in advance. Under no circumstances should scourers or abrasives be used on any hired equipment. Aluminium parts or hire items will become permantly damaged if washed in commercial or domestic dishwashers. Linen must only be washed by a commercial laundry, pressed and bagged prior to return. Customers who do not take advantage of the Washing up Service must return items in exactly the state of cleanliness in which they were received, i.e. they must be in a condition that allows us to hire them again immediately by 10.00am the day following the event. Customers who opt to do their own washing up may lose a percentage of their deposit if returned items are found to require additional cleaning by us.

Without commercial washers or professional washing aids is very difficult for customers to return linens and some other items in the exact clean state we require for re-hire. Washing up Service charge is clearly marked on your invoice. In the event of a cancellation 50% of laundry or wash up costs will be refunded. All linen must be shaken out of all table debris in order for the laundry to process cleaning and ironing. Charges of 25% of the hire apply if tablecloths are returned with loose debris and decoration material.

Delivery & Collection

Delivery and collection services are NOT included in the Hire Charge set out on this website. A delivery and or collection charge "at cost"(not Saturdays) is calculated depending on distance. Delivery services are from door to door and based on our driver having unencumbered access to a convenient ground floor location on firm ground. An extra charge will be made if hired items have to be carried over any distance greater than 10 metres. Delivery drivers do not, and will not carry hired items up or down stairs. Hirers should ensure that they or their representatives are at the delivery address. Wasted journeys deriving from non attendance will be charged for. Deliveries to third parties or unoccupied premises are made entirely at the hirer’s risk and will not be delivered unless authorisation is received in writing, fax or e-mail. In the case of Collection, all goods should be checked by the hirer, re-boxed as appropriate and ready for immediate kerbside loading.

Timed Deliveries of hired equipment is subject to traffic network conditions. Drivers will load your order and make a special journey as apposed to a multi-drop load. Time Deliveries can not be refunded due to traffic hold ups if the driver left in plenty of time. Alternatively you can book an Out of Hours Delivery which is an extra £75.00 plus VAT in addition to our normal delivery prices. Delivery to the hirer or their agent is secondary confirmation of a hire period, no claims for delayed delivery, and no claims for refunds can be accepted after delivery has been executed.

Outside Catering Equipment Hire is offered on the Express Condition that equipment is available for collection after 10.00am the day following the event date. We will in the first instance contact the telephone numbers given prior to the hire period. Please ensure that your contact telephone numbers are answered. We will telephone you and advise that our driver is en route, not to arrange a time convenient to the hirer. If access to collecting the hired equipment is denied, blocked, or impassable, a wasted collection journey will be automatically charged, or waiting time charged to your deposit. Any parking tickets issued to vehicles whilst executing a delivery or collection will be charged against the deposit whilst we appeal that issue, Alternative collection arrangements must be make in writing and confirmed by our office.

All deliveries and collection that are off the public highway or encounter access problems, or delays in excess of 30 delivery minutes are charged at £12.50 per quarter hour of part thereof in addition to our standard delivery and collection rates. If you hire a porter service it is assumed that routes to deliver via basements and staircases are easily negotiable, those that are not incur £12.50 per quarter hour of part thereof in addition to your porter hire for both driver and porter.

All refrigeration units must not be switched on for at least 12 hours after delivery. Failure to leave a fridge standing switched off will result in irreversible damage which will be deducted from the deposit.

Clients that wish to collect from our main distribution warehouse should note the automated deposit calculation is based on transport being provided by the hire company. The automated deposit will be doubled and the ADW credited to any losses or damage rendering the hirer fully responsible for any losses or breakages.

Hire period - 72 hour maximum - Definition

Hire goods will be available for the collection or delivery by us (if delivery is booked) up to 24hrs before the event day entered on your hire documents. All hired goods must be returned (if collected by the hirer) no later than one working day (not Sunday) after your event day. When we deliver and collect hired goods will be available on Thursday/Friday and must be available for collection without fail by 10.00am the day following the event day entered on your hire documents. An extra charge of 35% per day or part will be made if goods are returned late or not available by 10.00am the day following your event. The hire period starts at the point the van is loaded for delivery, i.e. the afternoon prior to the delivery day.

72hr hire periods cover a maximum of 3 days including the day of pick delivery and collection. A week hire is a working week Monday - Friday 5 days, i.e. 1.5 times the 72hr hire cost. any 5 day hire period including a weekend day is charged at 1.7 times the 72hr hire cost, a consecutive 10 day hire is 2 x the 72hr period hire cost.

All hired items, including cardboard or plastic packing containers remain the property of Outside Catering Hire. Damaged, missing, or destroyed packing containers will be charged at a minimum of £25.00 per packaging item or replacement cost, plus delivery, plus a £25.00 administration charge, plus vat, or whichever the greater against the deposit.

Extended hire costs will be charged to your debit or credit card either on the first day of the extended hire or when hire items are returned or collected.

The hirer is responsible for the safe keeping of all hired items from the time of delivery, until returned to the custody of Outside Catering Hire. Wooden or fabric items must not be stored in damp or wet conditions. Tarpaulins and bungy straps are available for hire if you think wooden items are likely to become damaged or affected by the elements.

Damage or breakages to hired items will be charged for separately at replacement cost. The hirer will be notified of any breakages excluded from the ADW or missing items once all hired items have been checked in at the Outside Catering Hire warehouse. Substitute items will NOT be accepted. Hire items damaged or broken as a result of not packing correctly in the original packing (including items that are bubble wrapped) will be charged the replacement cost plus and administration charge of twenty five pounds.

The hirer shall fully indemnify Outside Catering Hire in respect of all claims by any person whatsoever (including the hirer, his servants, agents or employees ) for death or personal injury or damage to property caused by, in conjunction with, or arising out of the use of hired items and in respect of all costs and charges arising under statute or common law or otherwise.

Linen hire charge excludes the cost of professional laundry services. Linen must be completely dry before returning. Linen can be ruined by mildew if left damp or wet. Damage by mildew, cigarettes, candle burns or hot cooking utensils will be charged to the hirer at replacement cost for each item.

Alterations & Changes

Orders and quotes that are processed and subsequently booked are accepted on the understanding that any changes or alterations may have to be Fast Tracked through our workload if alterations are required within 7 working days of the event day. Any discounted quote or advance booking that requires altering will be subject to the current prices on the website.

Loss or Theft

If a hire item has been lost or stolen the onus is on the hire customer to replace the item or pay for at replacement cost within 24hrs of the loss having been discovered. Alternatively the hire customer may continue to extend the hire whilst the hire customer concluded an insurance claim. It may not be economical to extend the hire until the item is replaced, therefore in such uneconomical cases or where the hire customer cannot be contacted the hire customer agrees to instructions by default a solution of the cheapest option. If the hire payment has been paid by card payment the hire customer agrees to replace the missing items by the same method without the necessity for further authorisation. An administration charge of twenty five pounds plus vat will be charged against deposits for arranging replacement of missing, vandalised, or hire items damaged as a result of negligence. Missing items that are subsequently recovered and require a collection will attract a charge of eighteen pounds plus sixty pence plus vat per mile travelled which will be deducted from the deposit.

Hire of Staff

Staff (Chefs, Supervisors and Front of House) are only hired if ordered within 4 weeks of an event, and in conjunction with Catering Equipment Hire or Group Catering Services. We can not accept last minute requests for hired staff.

ADW

An Accidental Damage Waiver (ADW) is applied and covers slight and incidental damage to most hired items that we deliver, but excluding lead crystal glassware, burn holes, heat damage caused by neglect or power outage, all electronic or audio visual equipment, heat damage or cuts to fabrics, damage to aluminium hire items, or parts, all hired items transported by customers own transport, contamination by candle wax, coloured dyes, chewing gum, broken plastic furniture legs, wooden tables, chair legs, or china items larger than 10 inches or 250mm. ADW is applied in case of accidental breakages of glasses (excluding lead crystal, white china tea pots, coffee pots), chipped china, and general wear and tear of hired items delivered by our agent’s or own transport. In the event of damage or loss during customers own transport the amount ADW charged for that item will be credited against replacement or repair of the item or items. If losses or broken items exceed the ADW, full replacement cost of items will be charged against the deposit less the ADW charge. All broken hired items must be returned or replacement value will be deducted from your deposit. If the replacement cost of missing items exceeds the deposit value the hirer will be invoiced any remaining balance. ADW does not cover negligence, water damage, damage from cleaning with scourers, misuse of electrical or gas powered catering equipment, or damage caused by leaving or using hired equipment outside during inclement or windy weather conditions. It is the hirer’s responsibility to ensure that equipment used outside in any weather conditions are safe and secure. In the event of a cancellation ADW will not be charged if the order had not been loaded ready to deliver. Our hire charges represent a fraction of the value of the hired goods. Replacement items are "new for old" and not "indemnity".

Payment

The FULL order price must be paid prior to delivery. Payment can be made by credit card, debit card, or cheque payable to "Christian Faversham Group" 10 days prior to hire day or bank transfer (details on request) 5 days prior to hire day.

In the event of default of payment, the hirer will be required to pay all costs incurred in respect of recovery - including solicitors and any other legal fees that may be accrued.

Force Majeure

We cannot accept liability or pay compensation where the "performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure" Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, wet or windy weather conditions, fire, or any events outside our control" including hire customers not returning equipment, or equipment being damaged, lost or stolen, which is advanced booked to other hire customers.

Cancellation Rights

Liquid Propane Gas (LPG) Diesel, Kerosene and Petrol is supplied and invoiced on the strict understanding that any returned fuel is credited at half the invoiced price.

Complaints Procedure

Our approach to complaints is simple, in that our objective is 'satisfied customers'. If you have any reason for complaint, about our products, services, website, in fact anything to do with Outside Catering Hire, then we hope you will contact us. We will respond to you as soon as possible. Any missing, faulty, or broken items must be reported immediately either by phone, text, or email, within 12 hours of delivery. Our aim is a top-class service so any help you, as a customer, can give us to improve would be gratefully received. All complaints will be dealt with in the strictest confidence.